SHALLYN

SHALLYN, Apparel Manufacturing Company is delighted to provide its signature collections, Progressive clubWEAR, Headwear, Specialty Garments and UNIVEST defining our uniform attire as evening sports wear. Our goal is to give our customer and consumer a garment that exudes impeccable quality, service that mirrors our apparel within one label, SHALLYN.

CREDIT APPLICATION

Every retailer who purchases from SHALLYN is required to fill out an initial credit application.  If credit application approved, a 55% non-refundable deposit (see cancellation section for the exception) is due within 3-5 business days along with the completed purchase order.  The 45% balance is due within 2 days prior to order shipment date or shipment is held at office until sent.  Once a historical record has been recognized (three purchases), we view the account as an established account therefore the above said deposit and balance is followed: 55% Deposit – terms being given for 45% balance. If there is a default in payment, credit terms are revoked and returned to normal payment method.

ACCEPTABLE PAYMENTS

Payments received by using check, certified check, money order and all major credit cards.  A 4% set-up charge for credit card payments is issued.  There is a $30.00 charge for returned checks.  All bills should be paid promptly.  Orders over $10,000 should be a wired transfer.  This includes International Sales.  All information for wires will be given for this transaction to occur.

LATE PAYMENTS: Customer extended credit terms; a service charge of 1% of the balance due assessed after 15 days of shipment date.  If the situation leads to a collection agency, SHALLYN has the right to follow procedures to obtain the balance owed after a two-month delinquency.

TRACKING OF ORDERS

Retailers will be able to track orders directly from the UPS website.  A link provided on eSHALLYN.com.  Customers will receive instructions for using the log in system when their initial order placed.  If additional customer service is required, please contact your SHALLYN Stylist, Sales Office (610.239.7427) or the Operations Department 610.239.7550 / M-F 9a-5p EST or email at askSHALLYN@eSHALLYN.com

You will be provided with status of your order, answered billing questions and /or provided a replacement, credit or refund.

SHIPPING

Customer will be responsible for all shipping costs.  Exception: SHALLYN will incur costs for returns. (See return policy)

CANCELLATION:

You may cancel initial transactions without penalty or obligation, within THREE business days upon credit approval before purchase order completion date. If you cancel any payments made by you under the contract or sale, any negotiable instrument executed by you will be returned within 10 business following receipt of cancellation notice given to Operations. To cancel this transaction, mail, fax, or deliver a signed and dated copy of this cancellation notice or any credit approval, time value etc. SHALLYN will return

monies less a service charge of $75.00 for setup of paperwork, credit approval, time value, etc… 

Send the notice to SHALLYN, Attn: Operations Department, 114 DeKalb Street, Bridgeport, PA 19405 or Fax 610.239.7737; no later than midnight of the THIRD BUSINESS DAY from the date of transaction noted above.  If not, a cancellation fee of $300.00 charged.

RETURN POLICY

SHALLYN will make every effort to provide quality garments.  A written dissatisfaction form (SHALLYN provides) to be completed by the retailer/buyer if for any reason the garments that are ordered are not received with complete satisfaction.  SHALLYN will proceed to rectify the situation if there was not any negligence on the retailer/buyer part.  Notifications of returns have to be completed within 3 days of receipt, collection of garments(s) and 100% of monies will be reimbursed on defective garments within 2-4 weeks.  Refund is given in the same method as payment.  If you ordered by purchase order and invoiced, SHALLYN will credit your account (if you have already paid the invoice and have no outstanding balances, SHALLYN will send a refund check to you)

DELIVERY TIME

If SHALLYN has been delinquent in delivery time (anything after 24-hour period) up to a 1.5%, reimbursement will be given to the retailer/buyer after an investigation of the situation.

INVOICES SERVE AS A CONTRACTUAL AGREEMENT BETWEEN SHALLYN AND RETAILER.  EACH INDIVIDUAL SIGNATURE REPRESENTS PARTIES WILL AGREE TO COMPLETE THEIR SIDE OF THE ORDER AND THAT ALL FINANCIAL PAYMENTS GIVEN AT TIME OF THE ORDER BEFORE TIME OF DELIVERY.